Inside Sales Officer
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Company:
Edmac Europe is an ambitious customer-driven company, which is selling components for compressors with customers from across the world. As part of an industry leader within this market, our objective is to be the one-stop-shop for all organizations who want to procure parts, consumables or lubricants for compressors. Our customers are all small to medium sized companies, which are located in more than 60 different countries.
To further support our growth, we are currently looking for an inside sales officer.
Responsibilities:
As an Inside Sales Officer, your responsibilities are:
You maintain the customer relations and you guarantee our customers an excellent daily service.
You are the point of contact for the customers in your region
You process requests by preparing and delivering tenders and technical documents
You also assist the sales team in boosting sales and performance. This responsibility can include setting up appointments or following up with customers after their first interaction with a salesperson. You listen to the customer’s needs and propose and implement improvements to support the further development.
You call customers when additional information is required to process the request
You follow up on customers (propose solutions in case of problems (warranty, delivery...)
You receive telephone calls from customers
You handle administrative matters (following up mailboxes, updating customer data, creating new customers)
You assist your colleagues where necessary
You strive to maximize customer satisfaction and take actions to promote customer satisfaction
You work together with customer service to assist customers in the best way possible
You follow up on quotations
You keep the CRM up to date by updating item master data, creating new items and customers
Requirements:
We are looking for an enthusiastic and result-driven, no-nonsense professional with ideally a background in internal sales and/or business development and/or customer support:
- Bachelor degree and/or 2 to 5 years’ experience in a similar function
- Excellent knowledge of the Microsoft Office apps (Outlook, Word, Excel, PowerPoint), experience with ERP systems is an advantage
- Knowledge of English is a must. Knowledge of one other language is an advantage.
Personality:
You have a pro-active attitude and are customer oriented
You don't mind taking on a variety of tasks. Some are clearly defined in advance, others may arise suddenly
Thinking along on daily improvements of working methods to remain efficient
Creative in thinking and acting
Have a sense of accuracy
Have good contact skills
Being able to work independently
Dealing with pressure in sales
Being able to adapt to changing circumstances (flexibility)
Elaborate requests by preparing technical documents for countries under development
You communicate in a relationship-oriented way with both internal and external customers.
You are a listening ear for the customers
You enjoy working with customers
Offer:
- The possibility to work together with the complete team, on the future development of Edmac Europe as a strong player within this market
- We offer you the best of both worlds: the advantages of coming into a small young and dynamic company, combined with the expertise and possibilities of an international market-leader
- The chance to further develop your career within the Edmac business
- Become part of a young & dynamic team with great ambitions to further develop our company
- A competitive and market-conform salary
- We are located in Wilrijk – Antwerp
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
