Project Assistant (service support)

 Contractor Conference & Events Coordinator

Location:
Braine L'Alleud, Belgium

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Security Clearance:
NATO Secret

Reference No:
C002928 / Braine L'Alleud

Skills, knowledge, experience required:

• Good general education at least to higher secondary level;
• At least 3 years' of professional experience of administrative and organisational duties;
• Strong written and oral communication skills, including the ability to edit documents;
• Strong interpersonal skills, resilience, flexibility, drive for teamwork and capacity to work under pressure;
• Knowledge of, and experience in budget and financial management;
• Proficiency in document management (workflow, quality control, and distribution;
• Familiarity with various software packages, in particular the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and SharePoint) or similar;
• Full proficiency in English;
• Familiarity with NATO Enterprise Business application (EBA and Service Now).

Duties/role:

• Assisting the Change Coordinator during the Approved Service Interruptions process;
• Creating and maintaining of a database Services delivered (for example phones extensions number) per customer
• Activating services obsolescence management including customer engagement;
• SLA and SSP Tracking;
• Extracting simple Excel reports from EBA or from ITSM;
• Updatinge the Balanced Scorecard with the metrics extracted from EBA, ServiceNow and ITSM;
• Reporting services utilization;
• Preparing Monthly Business Review;
• Creating Purchasing Requests (PRs) in EBA;
• Monitoring the process to transform a PR into a Purchasing Order (PO);
• Updating the Contract Registry as soon as a PR or a PO is issued;
• Creating the monthly receipts in EBA for IWCs (Interim Workforce Capacity);
• Creating receipts in EBA for hardware, software and services purchases;
• Liaising with the Acquisition/ECAM/Warehouse stakeholders for receiving hardware and software licenses;
• Performing reoccurring "Quality Checks" on the ServiceNow Plans, using a predefined Quality Checklist;
• Tracking Timesheet submissions and overarching it;
• Liaising with the Project Managers for allocating proper funding.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

kapitał zakładowy wynosi: 73 500,00 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com

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