Team Leader Customer Service logistics Ternat| TL Customer Service logistics A-Z | ENG/NL/FR l 1097624
Your new company
Our client is an international company large multinational, specialized in multiple forms of transport. They have over than 160 offices worldwide and globally consist of a team of 380,000 people. The company/ organization services more than 220 countries and regions.
Your new role
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Lead a customer service team B2B, sized 10-15 pax.- You coach your team members, guide and ensure optimal use of their capacities.
- You monitor their performance and guide them in their personal development.
- To increase the efficiency and quality of the service within CS, you are involved in the development of (new) activities and you are responsible for organizing and managing projects.
- You coordinate the handling of questions (customers) and finding solutions; tracking and tracing of shipments, management of claims and complaints, …
- You identify trends and discuss them with your manager.
- You mediate for and future employees in operational or commercial customer issues and escalations.
Your profile
- Experience as a manager and in a commercial or customer service environment is required
- Coaching mindset, motivational leader with an emphasis on people management
- Trilingual, NL, FR, ENG
- Stress resistant, decisive and communicative
- Talent for planning, organization and analysis
What you'll get in return
- An attractive salary depending on relevant experience.
- Plenty of fringe benefits such as extra vacation days, hospitalization insurance, group insurance, meal vouchers, eco cheques, bike lease possibilities.
- What you need to do now
Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#1097624Attractive salary package, depending on relevant experience + fringe benefits!
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