We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.
For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.
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We are currently looking for a Service Desk Agent for our offices in Brussels.
Your main duties will be:
- User guidance and support regarding the use of information systems / ICT tools
- Follow-up of incidents related to information systems and organisation of the reporting.
- Follow-up of user requests.
- Follow-up of bug reports.
- Document knowledge, known issues and transfer this knowledge to colleagues.
- Categorize and prioritize incoming tickets correctly and escalate where needed
If you have
Minimum 2 years of recent experience in telecom operations.
Familiarity with the use of a ticketing system
Experience with ITIL foundations and best practices
Familiarity with Configuration Management Database tools and processes
Knowledge of IP telephony, TV Distribution, and Videoconference working
environmentsKnowledge of modern communication tools such as Instant Messaging, Skype, etc
Service minded attitude
Attention to detail
Customer-friendly, diplomatic attitude
Responsibility and accountability
Trustworthy
Excellent knowledge of French and/or English (in speaking/reading/writing)
Excellent writing and communication skills
…then this position is suitable for you!
It would also be a plus if you had
- ITIL foundations certification
This position comes with
- Competitive compensation packages
- Interesting and challenging tasks within large-scale projects
- An international dynamic within a fast-paced working environment
- The opportunity to work in a diverse environment with talented colleagues
Additional Information
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.
The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.
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Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
- Please submit your CV in English
All applications will be treated as strictly confidential.
