Job Description:
We are looking for a Salesforce Functional Analyst to work on our projects and to manage corrective & evolutive maintenance on the current deployed applications (Salesforce service cloud & FSL for service client, Bureau d'étude and travaux client). The consultant will interact with our business representatives, Functional Analyst, Salesforce technical lead, FSL Functional Lead and our Salesforce deployment coordinator and business process analysts.
Responsibilities:
- Providing support on Salesforce FSL/service cloud solution (user management, master data management)
$ads={1}
-
Solving incidents and problems on the deployed applications
-
Defining use cases and user stories in collaboration with the business analyst configuring user stories
-
Testing the use cases and user stories during System Tests and System Integration Tests
-
Supporting Business during User Acceptance Tests
- Managing sanity checks after the deployment in Production of a release
- Ability to understand a problem, to reproduce it and to identify its origin
- Ability to work in Agile
- Ability to manage backlog management (using JIRA)
- Ability to manage functional analysis (Use Case / User story description)
- Ability to translate the functional need into user stories
- Ability to configure & develop in Salesforce platform (java script & apex code included)
- Ability to test a solution (Test case definition, execution, bug tracking)
- Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA,…) via tools like Inspector
- Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules etc..
- Knowledge of FSL objects (Service appointment, WO, WOLI , Timesheet, etc..) is a plus
- Administration of Users, User profiles, permission sets, User groups, User queue
Job Summary:
- Min. 4-5 years of experience
- Good Communication skills (ability to adapt the communication according to the audience)
- Solution oriented (ability to imagine quickly a work around, ability to quickly understand a problem in its context)
- Availability and service oriented towards Business
- Resourceful and technology driven
- Fluent in English and one local language (French or Dutch)
- Hybrid model of working (2 days WFH)
-
Mandatory days on premise : Monday & Tuesday, a third day free to choose
What we offer:
- Get involved with state-of-the-art technologies and innovative projects
- Be part of a fast-growing company
- A competitive salary including benefits
$ads={2}
